We pride ourselves at the speed of return on quotations, normally same day, often within 3 hours. 

Whether you’re a builder tendering for a contract, an installer looking to replace windows for an end user or simply needing a budget price, our teams here is knowledgeable and ready to help. Most end users expect high quality goods, ones which look like wood in every detail, they could just do without any of the painting!

Unlike casement land where price is the only thing that matters, people buying sash windows take pride in their homes and they’re prepared to invest a little extra, especially once you’ve explained the benefits and resons why the cost is a little higher. 

That's where our sales team steps in to help you. 

Right now you have technical experts on hand to answer your questions and a wealth of documents to help your customer understand the benefits of a masterframe sash window. 

Don't forget it may be quicker for you to click on the NEED HELP button to the side of the website, this opens an immediate chat box. 

Good luck, don’t forget to ask for a sample if you need one and let us know how we can help you sell more sash windows in 2017. 

  • Richard Howe

    Richard is our National Sales Manager for Trade and as the most experienced and technical member of our sales team is available to answer enquiries and to visit customers nationwide.  

    01376 510410
  • Jack Sellick

    Jack is always prepared to go the extra mile for his clients and is your first point of contact for sales, nationwide.                                                                             

    01376 534109

    Kieron will process all your quotations and strives to deliver these within 24 hours. Knowledgeable about all our ranges he can help you price the contract to fit your budget.

    01376 534104
  • Gemma Parsons

    Gemma is our Customer Care Advisor and there to assist with any after sales requirements.


    01376 534 116
  • Carol Slade

    As Sales and Operations Director Carol can help close deals so if you have a special project that needs a little assistance, please call her direct or ask the office to refer your enquiry to her.

    01376 534105


A quality product, backed by an exemplary service requires high calibre individuals, working within a team to make things happen. Conscientious and knowledgeable, John, Jordan and Richard are supported by our order processing team; Jack Dearsley and Lorrae McKenzie, who ensure order confirmations are correct and placed into production to meet your needs.




Leave the M25 at junction 28, onto the A12 towards Colchester. Bypass all Chelmsford signs, and go past Hatfield Peverel.

Take the second exit from the A12, sign-posted Witham Industry. (If you do take the first exit, just head straight through the town centre, past the police station, and turn left into Crittal road before the petrol station). 

Go straight over the traffic lights and straight across the mini roundabout. There is a petrol station on your right, then take the first right hand turning into Crittall Road. We are the first building on the right and have a visitors parking space waiting for you.


Come off the M11 southbound at the Stansted turning, then join the A120 heading towards Braintree (the fourth exit), then second left at the next roundabout heading towards Witham. Go through Cressing village and approximately five miles on you will enter Witham.

Head towards the town centre, i.e. right at the first mini roundabout, straight over the second, right on the third, and left at the fourth, just before the mainline station.

Once over the railway bridge with the station on your left, turn left at the mini roundabout into The Avenue and left at the traffic lights heading out of Witham towards the A12. Crittall Road will be on your left. Masterframe is the first building on the right once in Crittall Road.


Witham is a main line station approximately 50 mins away from Liverpool Street. On arrival please phone so we can collect you, or take a short journey by taxi at a nominal fee.


Learn why you get better windows because of these

  • BBA logo
  • ISO logo grey
  • Secured by design logo grey
  • BFRC logo grey
  • Energy Trust logo Grey
<h3>Setting standards, safeguarding interests</h3>
<p>Masterframe have been GGF members since the mid 90s. Our MD has served on the GGF main board and chaired the Home Improvement Executive, FENSA and the BFRC. Membership gives you greater protection on a number of levels.</p>
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