Covid-19 action plan and cover

Tuesday, March 24th , 2020

  

During the past few weeks, like the rest of the country, we have been monitoring the daily changes relating to Covid-19. The last statement we made was that we have a 4 week order book, and we said that it would be business as usual and that we would keep you updated as the situation changed.

Unfortunately, since the government’s announcement last evening (23rd March 2020), virtually all of our key suppliers have closed their businesses today or will be doing so from Friday. Therefore we will be unable to obtain the profile, glass or components needed to make your windows. Despite having work to make, without a supply chain, we are unable to sustain production. This will mean that we will presently be unable to complete your order until we return to work and unable to undertake site visits.

It is with regret, therefore, that the Directors have taken the very difficult decision to temporarily close our facilities from 2.30 pm on Friday 27 March 2020 for 3 weeks until April 23rd at the earliest. There will be a skeleton staff working from home to help you and support the business during this closure.

Please contact us via a new email address covidcover@masterframe.co.uk or click here.  

We promise to keep in touch and update you regularly as and when we have news to share, and hope to be back up and running as soon as we can responsibly do so. We aim to keep our website updated with the latest position.

Thank you for your understanding and for being such a loyal customer, we sincerely apologise for the enforced changes we have been required to make. Please take care of yourself and your family during this challenging time, and do not hesitate to contact us if you have any questions with regards to the above.

 

 

Accreditations

Learn why you get better windows because of these

  • BBA logo
  • ISO logo grey
  • Secured by design logo grey
  • BFRC logo grey
  • Energy Trust logo Grey
  • <h2>THE GLASS AND GLAZING FEDERATION</h2>
<h3>Setting standards, safeguarding interests</h3>
<p>Masterframe have been GGF members since the mid 90s. Our MD has served on the GGF main board and chaired the Home Improvement Executive, FENSA and the BFRC. Membership gives you greater protection on a number of levels.</p>
  • DGC logo grey
  • CE logo grey
How can we help you?

Enter your details and we will contact you to discuss your requirements further

Submit