meet the team we're here to help 

We have a great team here at Masterframe. Loyal employees, dedicated to customer service and ready to help, whenever asked.

Knowledgeable and experienced, each of them can provide critical information quickly, turning round quotes within 24 hrs, and maybe even quicker if you ask nicely!

They can provide loan samples, showroom samples, brochures and product advice. They can also offer clever ideas about marketing to help increase your sales, including duplicate quotes for your customers – making you look even more professional.

Our order processing team are Lorrae and Jack whilst Kieron prepares quotes to support the sales team.

They ensure confirmations are correct and work is scheduled, planned and made to your specifications. In production and transport, Georgina will ensure that your windows are delivered on time and in good order.

Should anything not go to plan or need replacing, then we will gladly arrange a visit for Simon, our service engineer to visit and Debra our PA will always find time to take your call and ensure we return it for you.

Remember we don’t compete with you, we don't install, we just make sash windows. So it makes perfect sense for us to help you in any way that we can. 

  • The Directors

    Ray, Carol and Alan

    We believe we have a duty to set the standards for the business so you'll always find the directors very approachable and prepared to help.

  • Alan Burgess

    Our Managing Director.

    With 45 years in the industry he is known to many through his directorships of Fensa, BFRC and the GGF. Never satisfied with standard products, he constantly redesigns our products and as Chair of the Heritage Windows Group, helps companies overcome conservation officers objections to PVCu sash windows. 

    Contact Alan

  • Carol Slade

    Our Sales and Operations Director.

    Setting and demanding high standards of customer service excellence, from everyone at masterframe, she leads from the front and works tirelessly for every customer, every hour of every day.

    Contact Carol

  • Ray Rabett

    Our Technical Director

    As an approved simulator and sitting on the board of BFRC, his wealth of knowledge is second to none be it CE marking, BFRC British or European standards. He knows the regulations and helps ensure our customers comply with them. 

    Contact Ray

  • RICHARD HOWE

    National Trade Sales Manager 

    Richard is your contact for techincal queries and available for one on one meetings nationwide.

    Contact Richard

  • JACK SELLICK

    Development Assistant Trade

    Jack delivers the best possible service and is the first point of contact for trade customers nationwide.

    Contact Jack

  • JOHN SAMUELS

    Bygone Development Manager

    Ever ready to help grow his customers’ business, John Samuels looks after the network of Bygone Premier Partners across the country.

    Contact John

  • KIERON BAKER

    Sales Support Administrator

    Kieron processes customer quotes and is always determined to deliver upon our promise of 'Quotes within 24 hours'.

    Contact Kieron

  • JACK DEARSLEY

    Technical Processing Manager


    Jack works alongside Lorrae McKenzie processing orders accurately to our customer's satisfaction and producing CAD drawings which is a very specialised skill.

    Contact Jack

  • GEORGINA ROBERTS

    Manufacturing & Logistics Manager

    Georgina is accountable for the smooth running of the manufacturing process.

    Contact Georgina

  • SIMON BRIDGE

    Service Engineer

    As our key operative with in-depth product knowledge, Simon works as a team with Gemma to provide any technical assistance required to resolve customer issues off-site.

  • GEMMA PARSONS

    Customer Care Advisor

    Gemma is your customer care contact and ensures any problems are resolved to achieve 100% customer satisfaction.

    Contact Gemma

 

View or Download our free Conservation area guide

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what makes Masterframe windows truly authentic

Find out more

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Michael Hagan

Aztec Windows (Coventry) Ltd, Coventry

“Exceeded our expectations, far superior quality and extemporary service!”
Accreditations

Learn why you get better windows because of these

  • BBA logo
  • ISO logo grey
  • Secured by design logo grey
  • BFRC logo grey
  • Energy Trust logo Grey
  • <h2>THE GLASS AND GLAZING FEDERATION</h2>
<h3>Setting standards, safeguarding interests</h3>
<p>Masterframe have been GGF members since the mid 90s. Our MD has served on the GGF main board and chaired the Home Improvement Executive, FENSA and the BFRC. Membership gives you greater protection on a number of levels.</p>
  • TBO logo grey
  • DGC logo grey
  • CE logo grey
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