We have a great team here at Masterframe. Loyal employees, dedicated to customer service and ready to help, whenever asked.
Knowledgeable and experienced, each of them can provide critical information quickly, turning round quotes within 24 hrs, and maybe even quicker if you ask nicely!
They can provide loan samples, showroom samples, brochures and product advice. They can also offer clever ideas about marketing to help increase your sales, including duplicate quotes for your customers – making you look even more professional.
Our order processing team are Lorrae and Jack whilst Kieron prepares quotes to support the sales team.
They ensure confirmations are correct and work is scheduled, planned and made to your specifications. In production and transport, Georgina will ensure that your windows are delivered on time and in good order.
Should anything not go to plan or need replacing, then we will gladly arrange a visit for Simon, our service engineer to visit and Debra our PA will always find time to take your call and ensure we return it for you.
Remember we don’t compete with you, we don't install, we just make sash windows. So it makes perfect sense for us to help you in any way that we can.
Ray, Carol and Alan
We believe we have a duty to set the standards for the business so you'll always find the directors very approachable and prepared to help.
Our Managing Director.
With 45 years in the industry he is known to many through his directorships of Fensa, BFRC and the GGF. Never satisfied with standard products, he constantly redesigns our products and as Chair of the Heritage Windows Group, helps companies overcome conservation officers objections to PVCu sash windows.
Our Sales and Operations Director.
Setting and demanding high standards of customer service excellence, from everyone at masterframe, she leads from the front and works tirelessly for every customer, every hour of every day.
Our Technical Director
As an approved simulator and sitting on the board of BFRC, his wealth of knowledge is second to none be it CE marking, BFRC British or European standards. He knows the regulations and helps ensure our customers comply with them.
National Trade Sales Manager
Richard is your contact for techincal queries and available for one on one meetings nationwide.
Development Assistant Trade
Jack delivers the best possible service and is the first point of contact for trade customers nationwide.
Bygone Development Manager
Ever ready to help grow his customers’ business, John Samuels looks after the network of Bygone Premier Partners across the country.
Sales Support Administrator
Kieron processes customer quotes and is always determined to deliver upon our promise of 'Quotes within 24 hours'.
Technical Processing Manager
Jack works alongside Lorrae McKenzie processing orders accurately to our customer's satisfaction and producing CAD drawings which is a very specialised skill.
Head of Production
Chris is responsible for the smooth running of the factory.
Manufacturing & Logistics Manager
Georgina is accountable for the smooth running of the manufacturing process.
As our key operative with in-depth product knowledge, Simon works as a team with Gemma to provide any technical assistance required to resolve customer issues off-site.
Customer Care Advisor
Gemma is your customer care contact and ensures any problems are resolved to achieve 100% customer satisfaction.