Goods in transit are liable to move around a little. It’s entirely natural and pretty much impossible to prevent, be it movement in the factory, vibration on a delivery vehicle or being tilted whilst fitters are installing the window.
Not surprisingly then, balance springs can sometimes slip out of the “shoe” (a part designed to hold the balance and sash together). Detached balances generally mean a service call is required, something we activley seek to avoid by coming up with innovative designs and techniques. With every Masterframe sash window the balances are held firmly in place with a retaining clip, that when snapped into position, locks the balance in place for life.
You will never need to see a service engineer for a detached balance and we won’t have a service call to make.
Externally these are again “putty-lined” to match the chamfered sash, and have an Ovolo design internally to match the glazing beads.
Our MASTER INSTALLERS are a team of specially training craftsmen, chosen to deliver a quality installation of your Masterframe windows.
“The communication and customer service has been excellent”. - Mrs B – Guildford
"These windows are a premium range but secure, A rated and have a very authentic grained appearance.” - GP – Essex
"The conservation officer had to be told that these sash windows weren't timber!" "They're a perfect match for the old ones and for our period property, but are more secure, retain the heat of the room and look great inside and out.” - Mr D W – Stoke
"We wanted someone we could trust. Having the double guarantee and back up of bygone themselves was the final reassurance we needed but we shouldn't have worried. Will get them back again next year when we can afford some more” - Mr C K - Derbyshire
"WE DESPERATELY WANTED TO RETAIN THE INTERNAL SHUTTERS" - MRS S.B - OXFORD
"The windows are lovely, the service and installation were excellent, and we’re now going to have the rest of them done” - Mrs C. J – Brentwood