Our Customer Service Charter defines the standards you can expect from us at every stage of your journey – from initial enquiry and specification, through order processing and delivery, to long-term aftercare support.
As a manufacturer of premium PVC-U Sliding Sash Windows, we are committed to delivering not only exceptional products, but an equally exceptional service experience.
Technical Processing Manager
Sales Support Administrator
Our MASTER INSTALLERS are a team of specially trained craftsmen, selected by us, to deliver a quality installation of your chosen Masterframe windows.
Download our Bygone brochure or get in touch to have one sent in the post.
Our installers are fully trained and chosen for their skills in delivering a quality installation. If you would like to find out more about our Master Installers please click here.
“The communication and customer service has been excellent”. - Mrs B – Guildford
"These windows are a premium range but secure, A rated and have a very authentic grained appearance.” - GP – Essex
"The conservation officer had to be told that these sash windows weren't timber!" "They're a perfect match for the old ones and for our period property, but are more secure, retain the heat of the room and look great inside and out.” - Mr D W – Stoke
"We wanted someone we could trust. Having the double guarantee and back up of bygone themselves was the final reassurance we needed but we shouldn't have worried. Will get them back again next year when we can afford some more” - Mr C K - Derbyshire
"WE DESPERATELY WANTED TO RETAIN THE INTERNAL SHUTTERS" - MRS S.B - OXFORD
"The windows are lovely, the service and installation were excellent, and we’re now going to have the rest of them done” - Mrs C. J – Brentwood
